At Miraaj souq, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, you may request an exchange.
Eligibility for Exchange
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Exchange requests must be submitted within 7 days of receiving your order.
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The product must be unused, unworn, and in its original condition.
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The product must be returned with its original packaging, tags, accessories, and other included items.
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Products that have been damaged, used, washed, altered, or returned without their original packaging may not be eligible for exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos or videos of the product and packaging. We will review your request and arrange an exchange if approved.
Exchange Process
To request an exchange, contact our customer support team with your order number and reason for exchange. Once your request is approved, we will provide you with the instructions for returning the product.
Exchange Shipping
If the exchange is due to a wrong, damaged, or defective item, we will cover the applicable exchange delivery costs.
For exchanges due to size, color, or personal preference, delivery or exchange charges may apply.
Non-Exchangeable Items
Certain products may not be eligible for exchange due to hygiene, safety, customization, or other product-specific reasons. Such exclusions will be clearly mentioned on the product page where applicable.
Refunds
Our exchange policy does not automatically guarantee a refund. Refunds, where applicable, will be processed according to our Refund Policy.
We reserve the right to reject an exchange request if the returned product does not meet the conditions outlined above.