Terms & Conditions

Last Updated: September 2026

Welcome to Miraaj Souq. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Miraaj Souq

Miraaj Souq is an online e-commerce store serving customers within the United Arab Emirates (UAE). We offer products across multiple categories and may add, remove, or update product categories from time to time.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You will not use our website for any unlawful or unauthorized purpose.

  • You will not attempt to interfere with the security or operation of our website.

  • You will not copy, reproduce, or misuse our website content, images, logos, or other intellectual property without permission.

  • You are responsible for ensuring that the information you provide, including your name, phone number, email address, and delivery address, is correct.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Product images may be for illustrative purposes where applicable.

  • Product specifications, availability, packaging, or appearance may change without prior notice.

  • We reserve the right to correct errors or update product information when necessary.

For products with specific specifications, customers are encouraged to review the product details carefully before placing an order.

4. Prices and Payments

All prices displayed on our website are stated in UAE Dirhams (AED) unless otherwise specified.

Miraaj Souq reserves the right to change product prices, offers, discounts, and promotions at any time. Price changes will not affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.

Available payment methods will be displayed during the checkout process.

For Cash on Delivery orders, payment must be made to the delivery representative at the time of delivery.

5. Order Placement and Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may contact you by phone, WhatsApp, email, or another available communication method to confirm the order.

An order may be cancelled or rejected in certain circumstances, including:

  • Product availability issues

  • Incorrect or incomplete customer information

  • Suspected fraudulent activity

  • Incorrect pricing caused by a technical or human error

  • Delivery restrictions

  • Other circumstances that prevent us from fulfilling the order

If an order has already been paid for and is cancelled by us, any applicable refund will be processed using an appropriate available method.

6. Delivery

We offer delivery within the United Arab Emirates, subject to service availability and delivery-area restrictions.

Delivery times may vary depending on:

  • Delivery location

  • Product availability

  • Courier operations

  • Public holidays

  • Weather conditions

  • Unexpected logistical circumstances

Although we aim to deliver orders within the estimated timeframe shown at checkout or communicated to you, delivery times are estimates and may occasionally change.

Customers are responsible for providing a complete and accurate delivery address and contact number.

If the customer is unavailable at the agreed delivery location, additional delivery attempts or charges may apply where applicable.

7. Free Delivery

Where Miraaj Souq advertises free delivery, the offer applies only to orders and locations that meet the conditions specified in the relevant promotion.

Free delivery promotions may be subject to minimum order values, selected products, specific locations, promotional periods, or other conditions.

The applicable conditions will be communicated on the website or promotional material.

8. Returns and Exchanges

We want our customers to have a positive shopping experience.

Return or exchange requests must comply with our Return & Refund Policy and any applicable UAE consumer-protection requirements.

Depending on the product and circumstances, products may need to be:

  • Unused

  • In their original condition

  • Returned with original packaging

  • Returned with accessories, manuals, tags, or other included items

Certain products may be excluded from return or exchange where permitted by applicable law, particularly where the nature of the product, hygiene requirements, customization, or other applicable conditions make a return unsuitable.

Please review our Return & Refund Policy before placing an order.

9. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact Miraaj Souq as soon as reasonably possible.

We may request photographs, videos, order information, or other evidence to assess the issue.

Where applicable, we may arrange a replacement, repair, refund, or another appropriate resolution in accordance with applicable law and our policies.

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible and the applicable return process may need to be followed.

Miraaj Souq also reserves the right to cancel an order where necessary, including due to stock availability, incorrect pricing, suspected fraudulent activity, or circumstances beyond our reasonable control.

11. Promotions and Discounts

From time to time, Miraaj Souq may offer promotional codes, discounts, bundles, free-delivery offers, or other promotions.

Unless otherwise stated:

  • Promotions cannot be combined with other offers.

  • Promotional codes must be used during the specified promotional period.

  • Promotions may be limited to certain products or customers.

  • Miraaj Souq reserves the right to modify or withdraw a promotion where permitted by law.

12. Intellectual Property

All content available on the Miraaj Souq website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Website design

  • Graphics

  • Images

  • Text

  • Videos

  • Other original content

is owned by or licensed to Miraaj Souq or the relevant rights holder and may not be reproduced, copied, distributed, or commercially used without appropriate authorization.

13. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, advertising platforms, or other service providers.

These third parties may have their own terms and privacy policies. Miraaj Souq is not responsible for the independent policies or practices of third-party providers, except to the extent required by applicable law.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or completely free from technical errors.

Website access may occasionally be affected by maintenance, technical problems, internet issues, security incidents, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Miraaj Souq will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by courier services, natural events, technical failures, or other external circumstances.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or legal protections that cannot lawfully be excluded or restricted under applicable UAE law.

16. Privacy

We may collect and process customer information that is necessary to process orders, provide delivery services, communicate with customers, provide customer support, and improve our services.

Personal information will be handled in accordance with our Privacy Policy and applicable UAE data-protection requirements.

17. Prohibited Activities

Customers must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Submit false or misleading information.

  • Interfere with website security.

  • Use automated methods to improperly access or collect website content.

  • Attempt to misuse promotional offers or payment systems.

18. Changes to These Terms

Miraaj Souq may update these Terms & Conditions from time to time to reflect changes to our services, products, business practices, or applicable legal requirements.

The updated version will be published on this page with the revised date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates.

Any disputes relating to your use of the website or purchases from Miraaj Souq shall be handled by the competent authorities and courts in accordance with applicable UAE law.