Privacy Policy

At Miraaj Souq, we value your privacy and are committed to protecting the personal information you share with us when you visit or shop through our online store.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

When you visit our store, place an order, or interact with our website, we may collect certain information necessary to provide our services.

This may include:

Your name
Delivery and billing address
Email address
Phone number
Payment and transaction information
Order details
Information you provide when creating an account or placing an order
Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary for operating and improving our store and fulfilling your orders.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments securely
Provide order confirmations and updates
Improve our products, services, and shopping experience
Maintain and improve website functionality
Prevent fraudulent or unauthorized activity
Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.

3. Payment Information

Payments made through our online store may be processed by third-party payment providers.

Miraaj Souq does not intentionally store complete payment card details on its own systems when payment processing is handled by a third-party payment provider.

Payment information may be processed and protected according to the privacy policies and security practices of the relevant payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep items in your shopping cart
Understand how visitors use our website
Improve website performance
Provide a smoother shopping experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our store, including:

Payment processing providers
Shipping and delivery providers
Website and technology service providers
Analytics and security providers

These parties may only receive information necessary to perform their services.

We may also disclose information where required by applicable law, legal proceedings, or governmental authorities.

6. Data Security

We take reasonable measures to protect the personal information collected through our store from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information.

7. Third-Party Services

Our website may use third-party services or applications to support payment processing, delivery, analytics, advertising, or other store functions.

These third parties may process information according to their own privacy policies. We encourage customers to review the privacy policies of any third-party services they use through our website.

8. Your Privacy Rights

Depending on applicable laws and regulations, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Object to or restrict certain types of processing

Some requests may be subject to legal or operational limitations.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information where required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

11. Changes to This Privacy Policy

Miraaj Souq may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

12. Your Acceptance

By using the Miraaj Souq website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable laws and regulations.