At Miraaj Souq, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return or refund as outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions generally apply:
- The item must be unused and in its original condition.
- The watch must be returned with its original packaging and included accessories, where applicable.
- The item must not show signs of wear, damage, alteration, or misuse.
- Proof of purchase or order details may be required.
- The return request must be submitted within the applicable return period stated by Miraaj Souq.
Items that do not meet these conditions may not be accepted for return.
2. Damaged or Defective Items
If your order arrives damaged or the watch has a manufacturing defect, please report the issue as soon as possible after receiving your order.
We may request photographs, videos, or other information to help us assess the issue.
If the item is confirmed to be damaged, defective, or incorrectly supplied, Miraaj Souq may offer an appropriate solution, which may include:
- Replacement of the item
- Exchange for another available item
- Refund of the eligible purchase amount
The solution provided may depend on the nature of the issue and product availability.
3. Wrong Item Received
If you receive an item different from the one you ordered, please notify us promptly.
After verification, we may arrange an appropriate replacement or refund in accordance with this policy.
4. Change of Mind
Returns due solely to a change of mind may be accepted only if the item meets all applicable return conditions and falls within the stated return period.
The item must be unused, unworn, undamaged, and returned with its original packaging and accessories.
Certain items may not be eligible for change-of-mind returns where applicable.
5. Non-Returnable Items
A return may not be accepted if:
- The watch has been worn or used.
- The product has been damaged after delivery due to misuse or improper handling.
- The original packaging or essential accessories are missing.
- The product has been modified, altered, or repaired by an unauthorized party.
- The item shows signs of wear that were not present when delivered.
- The return request falls outside the applicable return period.
6. Refunds
Once a returned item has been received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will generally be processed using the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.
7. Return Shipping
For items that are confirmed to be defective, damaged upon arrival, or incorrectly supplied, Miraaj Souq may cover or arrange the applicable return shipping costs.
For returns due to personal preference or change of mind, return shipping costs may be the customer's responsibility unless otherwise stated.
8. Exchanges
If an eligible item needs to be exchanged, the replacement will depend on product availability.
If the requested replacement is unavailable, Miraaj Souq may offer an alternative solution, including a refund where applicable.
9. Inspection of Returned Items
All returned products may be inspected before a return, exchange, or refund is approved.
Inspection does not guarantee that every returned item will qualify for a refund or replacement.
10. Refund Deductions
Where applicable, deductions may be made from a refund for costs or losses resulting from:
- Missing original packaging or accessories
- Damage caused after delivery
- Signs of use or wear
- Other conditions that make the product ineligible for a full refund
Any applicable deduction will depend on the condition of the returned item.
11. Order Cancellation
Order cancellation requests may be accepted if the order has not yet been processed or dispatched.
Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
12. Policy Changes
Miraaj Souq reserves the right to update this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
13. Important Note
This policy is intended to explain Miraaj Souq's general return and refund procedures. Nothing in this policy is intended to limit any mandatory rights or protections provided to customers under applicable UAE laws and regulations.
Shop With Confidence
At Miraaj Souq, we aim to make your online shopping experience simple, transparent, and reliable. We carefully handle eligible returns and refunds to provide our customers with a smooth shopping experience.