At Miraaj Souq, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how orders are processed and delivered within the UAE.
1. Order Processing
Once your order is successfully placed, it will be reviewed and prepared for dispatch.
Orders are generally processed during our regular business operations. Processing times may vary depending on order volume, product availability, weekends, public holidays, or other circumstances.
You will receive an order confirmation after successfully placing your order.
2. Delivery within the UAE
Miraaj Souq currently offers delivery within the United Arab Emirates (UAE).
Delivery availability may depend on the delivery address and the coverage provided by our shipping partners.
3. Delivery Time
Estimated delivery times may vary depending on your location, order processing time, shipping provider, and other circumstances.
The estimated delivery timeframe shown during checkout or communicated with your order should be considered an estimate rather than a guaranteed delivery date.
Unexpected delays may occur due to:
- Public holidays
- Weather conditions
- High order volumes
- Address-related issues
- Courier delays
- Other circumstances outside our reasonable control
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, Miraaj Souq may offer free shipping or promotional delivery offers. Any such offer will be clearly displayed on the website and may be subject to specific conditions.
5. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that your:
- Full name
- Address
- Building or villa information
- Area
- Emirate
- Phone number
- Any relevant delivery instructions
are entered correctly.
Miraaj Souq is not responsible for delivery delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
6. Delivery Attempts
Our delivery partner may attempt to contact you or deliver your order according to its standard delivery procedures.
If a delivery cannot be completed because the recipient is unavailable or the provided information is incorrect, additional delivery attempts or arrangements may be subject to the courier's policies.
7. Order Tracking
Where tracking is available, tracking information may be provided once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your shipment.
8. Delayed Orders
While we aim to deliver orders within the estimated timeframe, delivery delays can occasionally occur.
If your order is delayed due to circumstances beyond our control, we will not be responsible for delays caused by the shipping provider, weather, public holidays, incorrect address information, or other unforeseen circumstances.
9. Damaged Packages
Please inspect your package when it arrives.
If the package appears significantly damaged or the watch inside is damaged, please report the issue promptly and retain the original packaging.
Photographs or other information may be requested to help assess the issue.
For further information regarding damaged, defective, or incorrect products, please refer to our Return & Refund Policy.
10. Incorrect or Missing Items
If you receive an item that is different from what you ordered or an item is missing from your shipment, the issue should be reported promptly.
After verification, Miraaj Souq may provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.
11. Order Changes
Once an order has been processed or dispatched, changes to the delivery address or other order details may not be possible.
Customers should carefully review their information before completing checkout.
12. Delivery Restrictions
Certain locations, buildings, restricted areas, or remote destinations may have specific delivery requirements or limitations.
Delivery availability is determined based on the coverage and policies of our shipping partners.
13. Free Shipping Promotions
Miraaj Souq may occasionally offer free shipping promotions.
Free shipping offers may be subject to minimum order values, specific products, promotional periods, or other conditions. The applicable terms will be displayed with the promotion.
14. Responsibility for Delivery
Once an order has been handed over to the designated delivery provider, delivery is subject to the provider's procedures and operating conditions.
Miraaj Souq will make reasonable efforts to assist with delivery-related issues where possible.
15. Policy Updates
Miraaj Souq may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, shipping partners, or business practices.
Any updates will be published on this page with a revised Last Updated date.
Delivering Your Miraaj Souq Experience
We aim to make every order journey as smooth and convenient as possible — from the moment you place your order to the moment your watch arrives at your door.